Shipping Policy

Product Sales Information

Product Prices

Displayed for each individual product.

Cancellations and Returns

With the exception of certain products, you may cancel your order within 2 hours of completion via the cancellation button in your My Page. For detailed information regarding cancellations, please refer to the User Guide.
Returns, refunds, or exchanges after product delivery are only accepted if the product is damaged during transit, has quality issues compared to standard products, is incorrect in quantity or type, or in other cases deemed appropriate by us (collectively referred to as "Non-conformity to Contract"), provided that the prescribed procedures are completed within 7 days of arrival. For detailed information regarding returns, please refer to the User Guide.

Costs Other Than Product Price

  • Shipping Fees: 1,500 JPY (tax included) flat rate nationwide
    * 1,700 JPY (tax included) for Hokkaido, Okinawa, and remote islands
    Free shipping applies to orders totaling 30,000 JPY (tax included) or more per transaction.

Payment Methods

  • Credit card (VISA, MASTER, AMEX) - lump-sum payment only
  • Apple Pay
  • Google Pay

Payment Due Date

  • Depends on the closing date and terms of your credit card agreement. Please contact your card issuer for details.

Delivery Timing

Standard products will be shipped within 1–3 business days after the order is placed (or after credit card authorization is received).

Pre-order items will be shipped at the time specified for each product.
For detailed information regarding product delivery times, please refer to the User Guide.

Precautions for Cosmetics and Beauty Products

The effects, benefits, and personal experiences of using our products may vary by individual.
If you feel the product does not agree with your body, discontinue use immediately.

Purchase Quantity Limits

In principle, there are no quantity limits; however, some products may be limited to one per person.
This will be noted on the individual product page, so please read the product page carefully before placing your order.

International Shipping

At this time, we do not accept orders for shipping outside of Japan.
Please note that delivery is restricted to locations within Japan only.
We are very sorry that we cannot accept an order from outside of Japan due to the logistic and payment problem.

FAQ

I have not received the order confirmation email.

Once your order is complete, an automated order confirmation email will be sent to you.
If you do not receive this email, it may be because an incorrect email address was registered or the order was not completed, so please contact us.

The item hasn't arrived.

We apologize for the inconvenience, but please check the shipping date for your order using the following methods:

・On the final screen during the checkout process
・In the "Order Received" email sent after completing your purchase


Our store will send you a "Shipping Confirmation" email once your order has been dispatched.
Please be aware that the actual shipping date may vary slightly from the estimated date depending on the status of the delivery carrier.

If several days or more have passed since your scheduled shipping date, or if it has been several days since you received the "Shipping Confirmation" email,
please contact ZENBO SEINEI with your order number and product name.

*To track your shipment, we will include the tracking number in the "Shipping Confirmation" email sent at the time of dispatch.
With this tracking number, you can check the delivery status via the carrier's website.

You can check the delivery status using the "Kuroneko Yamato Shipment Tracking System".

Consultation Desk

Please contact us here for any complaints or concerns regarding our products.

TEL: 090-7801-4063

Email: zenboseinei@jp.pasona.com